KLM - Book a flight for Pc

As a sky priority frequent traveler it is always interesting to see who cares about customers, and who is missing the mark. Within the skyteam partners this point is extremely apparent. Between this app and Airfrance, for example, there are sometimes such stark differences that you have to wonder whether the partnership brings value or damages the others’ image/brand. I for one, am reconsidering. Airfrance seems to have very little ‘customer care’ common sense. This begins at the airport in paris where there is a line wtg for passport check +200 with one agent checking passports (yes, i aware that AFR is not directly responsible for immigration - but the airport process is certainly an influencing factor for airlines to improve) and continues with the boarding process (no priority boarding for business class - skypriority lines are effectively longer than the the non-priority lines). In fact, the agent INSISTED that I wait in the sky-priority line, which was 2x as long. :-( this app remains a preference; and as a long time skyteam member , i can only hope that AFR gets its act together, as the brand is tarnished and impacting the image of this app. In summary, if the AFR CEO took time at the gate front facing his customers ... maybe things would change .. or maybe not.

Every update some new crazy bugs are introduced. With the latest update showing the flight I was actually flying on was "cancelled" (allthough it obviously wasnt) - and now (may 2019) its showing on the "my trips page" my "next" flight is also cancelled (with no date mentioned, turns out this was a trip from nov 2018!!) Just an illustration..of the crazy misinformation this app provides. I actually need this app for my work and have no time for this stuff. E.g. last month several destinations just disappeared from the app list and I was unable to book those... the list goes on. this app: this obviously isnt working with whatever team is working on it - they need to do some real field testing before releasing things. Please do something about it. thank you

It is very user friendly to find and book flight, buy and pay but I didn't found any place where they offer special assistance. Example because of mobility problems I need a wheelchair to the entrance of the airplane but cannot found where to choose it? Otherwise very good!

Fully agree with previous review(s); Customer care, smoothness of operations and especially friendliness of flight crew and ground staff is a gigantic difference between this app and Air France. Air France need to get their act together and learn from this app. Unfortunately the customer service of Transavia handled in France (during strikes at Orly airport) was a disaster too: “Sorry your flight is cancelled, we’ll refund you..goodbye” seriously?? Almost seems as if customer care for any of the brands this app, Transavia and Air France are all operated by Air France in France. Which explains the poor response during strikes. Hurts to see this app getting damaged like that.